Lepow

Frequently Asked Questions

Poki

  1. How do I know if the Poki is fully charged?
  2. Swipe your finger over the LED bar. If the bar is fully lit up then the Poki is fully charged.
  3. What should I do if the Poki will not charge?
  4. Try using different cables with the Moonstone. Charge your Poki using a 2.1A wall adapter if available. Leave the Poki charging overnight if necessary.
  5. What should I do if the Poki will not charge my devices?
  6. Try using different cables with the Poki first and if that does not work, please contact us at cs@lepow.us
  7. How long will it take the Poki to charge my device?
  8. Portable iPhone 6 iPhone 6 Plus iPad Air 2 Samsung Galaxy Note 4 Samsung Galaxy S5 LG Nexus 6
    Poki 5000mAh 2.8× 1.7× 0.2× 1.6× 1.8× 2.4×
    Poki 10000mAh 5.5× 3.4× 0.4× 3.1× 3.6× 4.8×
  9. What capacity is the Poki available in?
  10. 5000mAh and 10000mAh
  11. What color is the Poki available in?
  12. 5000mAh (green, black, yellow, white), 10000mAh (green, black)